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Volunteer Position Description
Objective: To assist, educate and support LAC patrons in meeting their legal needs and insure the quality and integrity of the LAC program.
Qualifications:
Willingness and ability to learn basic law and procedure Excellent listening and verbal communication skills
Respect for and desire to work with a diverse, vulnerable population
Patient, compassionate, professional and positive demeanor
Willingness and ability to maintain confidentiality
Ability to follow directions and maintain program boundaries
Responsibilities:
Welcome patrons and assure sign in and waiver
Talk with patrons to understand needs and desired outcome
Demonstrate respect for patrons, their needs and challenges
Investigate pending cases using AccessKent
Communicate basic law, procedures and options
Consult and confer with staff as appropriate
Provide appropriate forms and resources for patrons
Provide guidance to patrons for the completion of forms and pleadings
Review, copy and assemble patron materials
Identify patrons who may qualify for Legal Aid or ATJ Clinic
Provide information about and make referrals to legal and non-legal
community resources to meet patron needs
Assist in the response to patron phone calls as requested
Assist with support of program and operations as requested
Location: Legal Assistance Center, Kent County Courthouse, 5th Floor
180 Ottawa Avenue NW, Grand Rapids, MI 49503
Commitment: Volunteers serve a minimum of one shift - 8:30 a.m. to 1:00 p.m. or 12:30 p.m. to 5:00 p.m., one day per week, Tuesday through Friday, over a minimum of two "terms" -- late August to early January, early January to early May, early May to late August
2012-2013 Volunteer Calendar |
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